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Physical Therapy FAQs

Q: Will my insurance cover the cost of Physical Therapy?

A: In most cases, health insurance will cover your treatment. Therapy One is contracted with all of New Mexico and Colorado’s insurance carriers including Medicare and Medicaid, and all of the state’s Workers Compensation groups. Please call our office, as our receptionist and billing coordinators can provide you the necessary information about your coverage.

Q: How much will it cost?

A: The amount of payment depends on your individual benefits, deductible and co-payment amount. In most cases, a patient should expect to pay a $20-30 co- payment and in cases of private pay, payment is given following the service date or we can set up a payment plan.

Q: Do I need a referral to attend or start physical therapy?

A: No, you do not need a referral to be seen by a physical therapist in the state of New Mexico. On April 10th, 2015 Governor Susana Martinez signed into law that granted direct access to physical therapy without a physician’s referral. With the exception of Medicare and Medicaid, most insurances plans no longer require a prescription.

Please know, that at Therapy One, even though a referral is not necessary, it is still a preference that we have ongoing communication regarding your progress with your physician.

Q: What happens on my first visit?

A: On your first visit, your physical therapist will perform an examination/evaluation to determine what deficits and/or problems you have that can be addressed. The examination/evaluation involves a thorough history, a systems review, and tests and measures that allow the physical therapist to get a more specific understanding of your condition. Your physical therapist will make a clinical judgment as to your diagnosis and prognosis. At the end of the evaluation, the physical therapist will review with you a treatment program aimed at resolving the problems identified as well as to attain any goals that you set in conjunction with your physical therapist.

Q: How long will my visit last?

A: Your first visit will last approximately 45–60 minutes and will include an evaluation and treatment if time allows. Each subsequent visits you will receive one-on-one care that will take about 45-60 minutes or so depending on what your physical therapist has planned for your treatment session. Frequency and duration of each treatment is dependent on your diagnosis, financial obligations, and time; however most patients attend treatments at 1-3x a week for 4-6 weeks.

Q: What do I need to bring?

A: Please bring your physician’s referral (if not already received), Medical Insurance card, your photo ID, a list of your medications. Please arrive 15 minutes early for on your first visit in order to fill out the necessary medical intake forms. To save time, these forms are conveniently located on the home page of this website.

Q: What should I wear?

A: You should wear loose fitting clothing so you can expose the area that we will be evaluating and treating. For example, if you have a knee problem, it is best to wear shorts or sweat pants that can roll-up over the knee. For a shoulder problem, a tank top or loose T-shirt is a good choice, and for low back problems, wear a loose fitting shirt and pants, again so we can perform a thorough examination and treatment.